Hence why I fix my own car when something happens.
My parents have an s type r which had a front end bash 3 years ago. My father (who's a mechanic) sent the car back 7 times due to shoddy workmanship. This 'approved' repair centre was a jaguar 'specialist' too.
Took in the end around 9 months to get sorted. The insurance were paying 160 pound a day for a jaguar xj as hire car. They are fools for using the so called specialists.
Spoke to an engineer on a mirror for our customer, and he didn't want to pay the full labour, then slagged my boss off for not giving discount to them, should have heard his voice when I told him my boss was my dad. Finally after 4 months they have agreed to pay as the customer didn't want to go anywhere else.
when my daughter crashed my car the repairers where useless .put wrong mirror on after i told them which one it should be ,sent car back with one black head light(original)and one chrome one .they brought a new headlight back and surprise surprise it was a chrome one again also drivers door wouldn't shut properly ,