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I'd like to canvas opinion of the following events.

I went to performancemelons.com (name changed to protect the guilty) and saw a set of 18x8" Oz Racing 35th anniversary wheels for £155 each. There was no mention of the wheels being on offer or out of stock.

I duly ordered 4, entered my debit card details as prompted and was told on the screen that my order was successful.

Upon checking my email account, I found a message informing me that, not only had I been charged £15 for using a credit card (wrong) but that the wheels were on offer, no longer in stock and I could have a set sometime next week... for £355 a wheel.

Now, I have two gripes really. Firstly, since when has it been ok to charge people for paying by debit card, it's not like it costs them anything to process the payment. Secondly, if the wheels are advertised at that price, and subsequently I receive an invoice for 4 wheels at £155 a piece, is it fair for the seller to change their minds and decide to more than double the price?

Thoughts please...

Matt.
 

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£355 per wheel for these is too much at any rate. It sounds like there could have been a technical issue. I'd give them a call and hopefully they'd be reasonably nice to you and sort you out to your satisfaction.
 

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Discussion Starter · #4 ·
QUOTE(vladSTer @ 17 Feb 2010, 05:53 PM) <{POST_SNAPBACK}>£355 per wheel for these is too much at any rate. It sounds like there could have been a technical issue. I'd give them a call and hopefully they'd be reasonably nice to you and sort you out to your satisfaction.

I replied by email and was told that when OZ wheels are on offer, they sell quickly. This really doesn't help me much!

I will call them tomorrow and see what they say, if it's a
answer (along the lines of "Push off, fishface") then I will be apoplectic!

Matt.
 

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That's sneaky charging extra for credit card payments - as most of their business must come that way for their online sales.

I'm sure you could get a set of 19's Supertourismo GT's for that price, so without looking on their site it does look like they're taking the mickey.

I'd vote with my feet and take my custom elsewhere, plus let everyone know about how they messed you about.
 

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That company are
cowboys mate. I ordered a set of OZ Record wheels from them. Fairly decent price. Got a confirmation email for the order, and phoned them up the next day to make sure everything was ok. They said they were packaging the weels that day and would send them out via initial city link couriers, they told me the delivery date and that was that. Anyway, the delivery date came, 12:00 noon, still no wheels. So i contacted them just to make sure they were still scheduled to arrive that day, and guess what, they hadn't been boxed up and sent out, they weren't even in stock and they were having trouble sourcing them from OZ, they didn't even know when or if they would ever get a set in.

Great, thanks for letting me know you ball sacks


Good luck with getting sorted mate, I hope you sue them for false advertising
 

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All businesses are charged a percentage per transaction for the use of the credit card machine. The amount is dependant on the turnover per year through the machine. More sale = smaller percent costs.....

However i agree that a business that uses the machine for the majority of its trade usually waivers the charge !!

They also sound like a
company and would take my money elsewhere, but i may also be correct in thinking that if they have taken your money for an order then they have to honour the contract !!!!!
 

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QUOTE(RIK @ 17 Feb 2010, 09:25 PM) <{POST_SNAPBACK}>
All businesses are charged a percentage per transaction for the use of the credit card machine. The amount is dependant on the turnover per year through the machine. More sale = smaller percent costs.....

However i agree that a business that uses the machine for the majority of its trade usually waivers the charge !!

They also sound like a
company and would take my money elsewhere, but i may also be correct in thinking that if they have taken your money for an order then they have to honour the contract !!!!!


i would agree. if they have taken your money for an order they should honour the contract. would'nt hold my breath though. cowboys!
 

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I'd expect there's a clause in the online selling regs which lets then back out of the deal - same for if the retailer makes a genuine
-up and mis-prices something etc.

Reckon you see what they say tomorrow and if they don't make an acceptable offer then ditch them and spend your cash elsewhere. Maybe try Larkspeed?
 

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I had trouble getting my oz's even direct from oz? Oz uk told me they don't sell super t's for the
?

So i got mine through Gary at profile.
 

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Discussion Starter · #11 ·
Thanks for replies so far guys, all good advice.

Given due regard that bad news always travels faster than good news, they still don't sound like the best people with whom to be dealing. You'd think it would be fairly easy to run an online business selling wheels, apparently not.

Can we all have a look at my other thread about where I should look to get a decent level of customer service please.

Cheers,

Matt.
 

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Discussion Starter · #12 ·
QUOTE(troy45 @ 17 Feb 2010, 11:06 PM) <{POST_SNAPBACK}>I'd expect there's a clause in the online selling regs which lets then back out of the deal - same for if the retailer makes a genuine
-up and mis-prices something etc.

Reckon you see what they say tomorrow and if they don't make an acceptable offer then ditch them and spend your cash elsewhere. Maybe try Larkspeed?


I'm trying these guys, and joy of joys their website is up the creek. What's a Syntax error when it's at home?
 

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QUOTE(ferrarilover @ 17 Feb 2010, 05:50 PM) <{POST_SNAPBACK}>I'd like to canvas opinion of the following events.

I went to performancealloys.com and saw a set of 18x8" Oz Racing 35th anniversary wheels for £155 each. There was no mention of the wheels being on offer or out of stock.

I duly ordered 4, entered my debit card details as prompted and was told on the screen that my order was successful.

Upon checking my email account, I found a message informing me that, not only had I been charged £15 for using a credit card (wrong) but that the wheels were on offer, no longer in stock and I could have a set sometime next week... for £355 a wheel.

Now, I have two gripes really. Firstly, since when has it been ok to charge people for paying by debit card, it's not like it costs them anything to process the payment. Secondly, if the wheels are advertised at that price, and subsequently I receive an invoice for 4 wheels at £155 a piece, is it fair for the seller to change their minds and decide to more than double the price?

Thoughts please...

Matt.

Sugest you read here,

http://www.consumerline.org/search/?cat=Go...sleading+Prices

What the law says
If a shopkeeper or other trader displays or gives you a misleading price, he is committing a criminal offence.

which is in effect whats happened here, they have listed 1 price, and are now trying to charge you a different price.. therefore they have mislead you and committing a criminal offence. That isnt a case of the price has been mistakenly written on the website wrong, and if they never listed them as being on special offer.. then thats false advertising..if the item is on special offer then it should be listed as such.. or if he wants to increase the price, he should increase it on the website so people arent mislead, but is still liable to sell the items at the lower price to anybody who has already ordered the item because they ordered it before the price increase.

hes charged you, and invoiced you for that amount, and has to sell it to you for that price, otherwise he has to refund the amount and cancel the invoice before generating a new invoice with the correct amount.. he cannot jsut demand extra money without a valid invoice.. because if he does and doesnt re-issue an invoice then hes liable for tax evasion.

if he doesnt want to sell them to you at the lower price.. id say its something for trading standards to look into, because theres misleading pricing, AND, false advertising.
 

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Discussion Starter · #14 ·
Interesting. I'll call them at a more sociable hour and ask them politely to sell me the wheels at the price they said they would. If they refuse, I'll call the number on the website and tell them all about it. I'm not a vindictive kind of chap, but I'm really not happy about their attitude.

Well found, cheers pal.

Matt.
 

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QUOTE(troy45 @ 17 Feb 2010, 11:06 PM) <{POST_SNAPBACK}>I'd expect there's a clause in the online selling regs which lets then back out of the deal - same for if the retailer makes a genuine
-up and mis-prices something etc.

Reckon you see what they say tomorrow and if they don't make an acceptable offer then ditch them and spend your cash elsewhere. Maybe try Larkspeed?

not defending those who do lol, but.. you have to remember in that instant, its a genuine mistake.. and say that retailer has to purchase the item for £80.. sells it for £99

and it acidently gets marked up as £9

all good for the person buying the item lol, but the retailer is at a loss of £19 in profit, and its cost him £71 .. so hes at a loss.. and if 10 items get sold at that price.. the seller has lost £710, and only got back £190

so the selling regulations are there to protect the buyer as well as the seller in that respect.. we all make mistakes afterall lol.. and if you buy an item online, the seller has to give you the right to return it still even if the mistake was yours, under distance selling regulations.

This incident though however, is a case of False advertising.. because it wasnt marked up as a special offer and they are now saying it was under special offer to justify the price increase.

And its a case of misleading the buyer in terms of prices.. because they have "Intentionally" listed that price on the website.. its no accident, it was knowingly listed for that price, and now they arent admitting its wrong.. but saying it was a special offer and that you now owe them X amount more. Judging by that.. id say they dont have a leg to stand on and its them whos in the wrong,

can I ask 1 question?
have they refunded your money yet? after saying it was listed at the special offer price which is no longer available?

Then re-issued you with a new invoice? or are they just trying to take the extra money?

if thats the case.. how will they provide a trail for that money?.. because if they havent invoiced for the money, then theres no trail for the taxman to follow.. and they have effectively taken the money as "cash in hand" and obviously without declaring it, they are evading tax... because they cant just make up figures without an invoice as evidence.. so how do they go about passing on the VAT on your purchase? and paying the tax on their profits made on your purchase?
 

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Discussion Starter · #16 ·
I was invoiced for the wheels, but the cash was never taken. I got an email from them saying that the price was going to be higher and I would have to pay the (much) greater amount if I wanted the wheels.

I cancelled the order immediately of course.

Matt.
 

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I think it's somewhat unfair to be conducting an assassination of this company when they have no recourse to present their side of the story. We used to be a little stricter on libellous 'naming-and-shaming' back in the day. It concerns me that we're allowing it now.

OP, I'm sure you feel you have every right to be aggrieved, but I'm sure that you can also see how this could be unfair to the company if your case is one of the few when compared to possibly many other successful transactions. Without the 'other' side of the story we only have your opinion and version of events to go on.
 

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Discussion Starter · #18 ·
QUOTE(Gav @ 18 Feb 2010, 02:04 AM) <{POST_SNAPBACK}>I think it's somewhat unfair to be conducting an assassination of this company when they have no recourse to present their side of the story. We used to be a little stricter on libellous 'naming-and-shaming' back in the day. It concerns me that we're allowing it now.

OP, I'm sure you feel you have every right to be aggrieved, but I'm sure that you can also see how this could be unfair to the company if your case is one of the few when compared to possibly many other successful transactions. Without the 'other' side of the story we only have your opinion and version of events to go on.

While this is a perfectly valid point, my rebuttal will be three-fold.

Firstly, and I really do mean this with the greatest respect, it's not my problem that they aren't here 'defending' themselves. It's an open forum, a spokesman for the company is perfectly able to sign up and give his side of the story.

Secondly, all that I have said has been the story as it happened, no more, no less. I'm not suggesting that this company are any worse than they appear to be from my own experience.

Thirdly, I'm not 'naming and shaming'. The point of my post was to A. Have a bit of a rant about poor service and a bad attitude from a company who should know better. B. To canvass opinion as to the correct course of action to take from this point.

I do not doubt that this company has had many wonderful transactions in the past, but mine has not been one of them and I feel aggrieved by this.

Matt.

P.S. You drive a Beemer, so back in your box and pipe down
 

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QUOTE(ferrarilover @ 18 Feb 2010, 02:23 AM) <{POST_SNAPBACK}>While this is a perfectly valid point, my rebuttal will be three-fold.

Firstly, and I really do mean this with the greatest respect, it's not my problem that they aren't here 'defending' themselves. It's an open forum, a spokesman for the company is perfectly able to sign up and give his side of the story.

Secondly, all that I have said has been the story as it happened, no more, no less. I'm not suggesting that this company are any worse than they appear to be from my own experience.

Thirdly, I'm not 'naming and shaming'. The point of my post was to A. Have a bit of a rant about poor service and a bad attitude from a company who should know better. B. To canvass opinion as to the correct course of action to take from this point.

I do not doubt that this company has had many wonderful transactions in the past, but mine has not been one of them and I feel aggrieved by this.

Matt.

P.S. You drive a Beemer, so back in your box and pipe down

A three-fold rebuttal requires a three-fold reply;

1) The company would be unable to post in this section of the website. They would be able to see your post, but unable to respond.

2) The story 'as it happened' is from one point of view only; yours.

3) It doesn't mean you're wrong, but it does put the club on potentially dangerous ground if the site is seen to be allowing people to post libellous comments. The rules specifically state that this is not allowed:

"[2] The Network will not accept any discrimination, racism, sexism, intimidation, threatening, derogatory, slanderous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, insulting or harassing comments or behaviour. "

Definition of defamatory: "-adjective. containing defamation; injurious to reputation; slanderous or libellous." Defamation can be either libellous (written) or slanderous (spoken).

Have a rant by all means, but keep the company name out of it. You'll find that the same rules exist on sites like Pistonheads, and are there to protect the site, its owners and users from something that may be said in a fit of pique.

As per my original post, this is not 'anti-ferrarilover' at all; I would be saying the same regardless of whom had posted the comments. Step back and view it without the emotion.

You may wish to rethink your original post. Just saying. Your rant would be better directed at the company who failed to deliver the service or products you expected.
 
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