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Discussion Starter · #1 ·
Hi, i was selling my old iphone on ebay and at the last minute two tos**rs bid stupid amounts over £1,000 and thus sabotaged the auction. Why ebay can't provide a contact number to speak to someone is beyond me it's like wading thru mud trying to get anything done. Anyone got any advice what to do? Any help would be much appreciated
 

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offer it to the bidders who bid before the saboteurs. see if they will pay the reserve can't hurt to offer it to them.

Ebay is
in terms of the lack of contact number. makes no sense for such a huge company
 

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QUOTE(Harmy2010 @ 12 Dec 2009, 04:00 PM) <{POST_SNAPBACK}>offer it to the bidders who bid before the saboteurs. see if they will pay the reserve can't hurt to offer it to them.

Ebay is
in terms of the lack of contact number. makes no sense for such a huge company

How high was the price before this happened? If it was quite low and being the cynical person I am, I would be thinking it is possible that the people who would benefit from the 'second chance offer' maybe behind the high bids, in order to force the seller into offering it to them for a lower price.
 

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Thanks for the replies, iv'e sent what i believe to be the highest genuine bidder a second chance offer and sent an unpaid item email to ebay but i'm concerned that it's going to take ebay ages to sort this out. At the end of the day it's costing me time and money. You're rite tho about the size of ebay and the profit they make yet you can't actually speak to anyone, it's a joke.QUOTE(Tigger390 @ 12 Dec 2009, 04:08 PM) <{POST_SNAPBACK}>How high was the price before this happened? If it was quite low and being the cynical person I am, I would be thinking it is possible that the people who would benefit from the 'second chance offer' maybe behind the high bids, in order to force the seller into offering it to them for a lower price.It went from £251 up to £908 and then £1008. Highest bidder has no feedback and registered today.
 

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It's stories like this that just cement my feelings that ebay is sort of like browsing porn websites on windows 95 using IE3 with no firewall and no antivirus ... it's just going to end badly and you will get rammed up the ass for your troubles.
 

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QUOTE(DavST @ 12 Dec 2009, 04:13 PM) <{POST_SNAPBACK}>Thanks for the replies, iv'e sent what i believe to be the highest genuine bidder a second chance offer and sent an unpaid item email to ebay but i'm concerned that it's going to take ebay ages to sort this out. At the end of the day it's costing me time and money. You're rite tho about the size of ebay and the profit they make yet you can't actually speak to anyone, it's a joke.It went from £251 up to £908 and then £1008. Highest bidder has no feedback and registered today.

Is £251 a good price? If it is low, the new ID's could have been set up fraudulantly by someone to put you in the position of offering it to them on their real id as a second chance offer at the low price of £251. If you suspect this could be the case I would report it to Ebay and try relisting it and watch who bids this time. After my previous experience I would never bother selling a phone on Ebay. I had non paying winning bidders, African prince's wanting to buy it for their father! all sorts, so never again.
 

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Discussion Starter · #10 ·
QUOTE(Tigger390 @ 12 Dec 2009, 04:21 PM) <{POST_SNAPBACK}>Is £251 a good price? If it is low, the new ID's could have been set up fraudulantly by someone to put you in the position of offering it to them on their real id as a second chance offer at the low price of £251. If you suspect this could be the case I would report it to Ebay and try relisting it and watch who bids this time. After my previous experience I would never bother selling a phone on Ebay. I had non paying winning bidders, African prince's wanting to buy it for their father! all sorts, so never again.

Yeah £251 is a decent price, before listing my phone i checked a lot of similar items to get an idea what it would sell for.
 

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Troy - you may have been thinking about the option to block bidders with low feedback (say zero to five or similar) who do not have a credit card registered with eBay. That you can do.

You can't even start the unpaid item dispute process till 4 days and they then have another 4 to pay before you can close it.
When you close it you will get a refund of your final value fees.

If you re-list before this, you will not get the FVF's back.
 

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Ebay customer service number is 0906 665 8030.

You're best off opening a unpaid item dispute and getting your FVF back. If you relist once you have your FVF back in the Buyer requirements (bottom of the create your listing page) select 'Do not have a credit card on file' and and set it to block people with a feedback score lower than 5.
 

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QUOTE(Mick @ 12 Dec 2009, 07:00 PM) <{POST_SNAPBACK}>Ebay customer service number is 0906 665 8030.

You're best off opening a unpaid item dispute and getting your FVF back. If you relist once you have your FVF back in the Buyer requirements (bottom of the create your listing page) select 'Do not have a credit card on file' and and set it to block people with a feedback score lower than 5.

mick
when you say do not have a credit card on file, do you mean with paypal ?
 

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Discussion Starter · #15 ·
Thanks very much for all the replies, i'll have to cancel the second chance offer i've done by the sounds of things as i don't fancy payin 2 lots of fees. When i relist it i'll have to keep a lookout for the option of blocking anyone with zero feedback.
 

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DavST if the person you offer the second chance to buys the item you will only pay the fees for that price.

QUOTE(jonn @ 12 Dec 2009, 07:04 PM) <{POST_SNAPBACK}>mick
when you say do not have a credit card on file, do you mean with paypal ?

No with ebay. When you setup a sellers account you have to give them your card details (unless that's changed?).
 

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Discussion Starter · #18 ·
Hi everyone, just wanted to say thanks for everyone's help. eBay emailed me this morning after i finally found the report an unpaid item option to say that the member who bid over £1000 is no longer a registered member of ebay and eBay has refunded my final value fee. Bit of a relief i thought it was going to takes ages to get it sorted.
 
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