I recently got a block mod and at the same time got the garage to install a mongoose downpipe for me which I supplied a DP, three new Ford bolts and a Ford O ring gasket. This garage I'll keep anonymous but they are very well known.
So as most of us do after we get some work done we inspect our cars and the work that's just been done. I have discovered some things I'm not really happy about these are:
Non genuine Ford parts used (belts are DAYCO and timing belt is INA) although their website says "All genuine Ford parts used". I'm not too annoyed at this it's just for the price I paid vs other places who also state they use genuine I'm a bit miffed.
A turbo to downpipe bolt has been snapped and not repaired. I paid £135 (hour and half) labour for the DP to be installed so I'm super annoyed that they just left the snapped bolt as it is.
One of the turbo manifold studs has snapped and not been repaired.
What should I do about this? I'm quite a shy person and don't really speak my mind when annoyed but I guess I've never experienced problems like this with a large amount of money being involved.
It's possible but unlikely that they bought the belts from Ford. INA supply Volvo OE parts and this wouldn't worry me, although I would expect that parts from Volvo/Ford would have their logo on even if otherwise physically identical to INA belts.
The snapped bolts are a different story. I can bet now that if challenged they will claim they were trying to save you money because they'd otherwise have charged you the labour to get the studs removed but to not even tell you suggests it's a poor attempt at a quick bodge.
If you are unconfident in raising this, try an email or letter. It's good because it's an exact record of what you've said, the only downside is it will increase the time taken to resolve it. You could politely mention that you've already shared the images of the poor workmanship on a website with thousands of members in order to get opinions on what you should do.
The fact you are in Sussex means I would suspect you took the car to Devil Developments. If this is the case, I'm very surprised but on the other hand they are generally very highly regarded and I would be optimistic that you can get this sorted without too much bother.