How annoyed should I be and what should I do about it? - Focus ST Mk2 Non Technical Discussion - Focus ST Owners Club

Jump to content

How annoyed should I be and what should I do about it?

- - - - -

  • Please log in to reply
52 replies to this topic

#1
cerihawk

cerihawk
  • Club Member
  • 69 posts
  • East Sussex
  • Ceri
  • Owns:PFL Mk2 ST-2

I recently got a block mod and at the same time got the garage to install a mongoose downpipe for me which I supplied a DP, three new Ford bolts and a Ford O ring gasket. This garage I'll keep anonymous but they are very well known.

 

So as most of us do after we get some work done we inspect our cars and the work that's just been done. I have discovered some things I'm not really happy about these are:

 

Non genuine Ford parts used (belts are DAYCO and timing belt is INA) although their website says "All genuine Ford parts used". I'm not too annoyed at this it's just for the price I paid vs other places who also state they use genuine I'm a bit miffed.

 

A turbo to downpipe bolt has been snapped and not repaired. I paid £135 (hour and half) labour for the DP to be installed so I'm super annoyed that they just left the snapped bolt as it is.

 

One of the turbo manifold studs has snapped and not been repaired.

 

What should I do about this? I'm quite a shy person and don't really speak my mind when annoyed but I guess I've never experienced problems like this with a large amount of money being involved.

 

 

Attached Files



Advertisement

Advertisement
  • Advertisement

#2
justcos

justcos
  • Club Member
  • 536 posts
  • Livingston
  • Craig
  • Owns:Focus st3
Open your mouth and let rip dont be a push over and get what you paid for :yep:

#3
AlexDH

AlexDH
  • Club Member
  • 2453 posts
  • Alex
  • Owns:ST225
Agree with the above, it can be hard when you're not used to confrontation but you need to speak up and tell them they've done a bad job and you want it sorting.

#4
Alb

Alb
  • Administrator
  • 23104 posts
  • Gloucestershire
  • Alb
  • Owns:Mk2 RS MP350

You must tell them about your concerns but this is always better done in a calm and collected manner so you probably have the correct attributes!


  • andip85 likes this

#5
AndyC71

AndyC71
  • Club Member
  • 489 posts
  • Somerset
  • Andy
  • Owns:CP340exMR290
@cerihawk, it would be really good if after you raise your concerns, it is mentioned. I am 12 hours away from having nearly £2k of work done at a known specialist, and if they were the ones that conducted your work, i would really not be happy finding out afterwards! I would rather take the car home and find someone else.

#6
cerihawk

cerihawk
  • Club Member
  • 69 posts
  • East Sussex
  • Ceri
  • Owns:PFL Mk2 ST-2

I will try to talk to them tomorrow and I'll give an update. Thanks everyone so far. 


  • AndyC71 likes this

#7
snowblind

snowblind
  • Club Member
  • 977 posts
  • Chris
  • Owns:ST225
I wonder if it's the same well known garage that recently worked on my car.

When I contacted them regarding issues they weren't interested.

#8
cerihawk

cerihawk
  • Club Member
  • 69 posts
  • East Sussex
  • Ceri
  • Owns:PFL Mk2 ST-2

I read your topic @snowblind and it isn't the same garage.



#9
Colmurphy

Colmurphy
  • Club Member
  • 77 posts
  • Northwest
  • Col
  • Owns:ST250
Take it back ASAP! That work is very poor for the price you have paid!

#10
teflonbilly

teflonbilly
  • Club Member
  • 762 posts
  • Billy
  • Owns:ST2 Mk2

I recently got a block mod and at the same time got the garage to install a mongoose downpipe for me which I supplied a DP, three new Ford bolts and a Ford O ring gasket. This garage I'll keep anonymous but they are very well known.

 

So as most of us do after we get some work done we inspect our cars and the work that's just been done. I have discovered some things I'm not really happy about these are:

 

Non genuine Ford parts used (belts are DAYCO and timing belt is INA) although their website says "All genuine Ford parts used". I'm not too annoyed at this it's just for the price I paid vs other places who also state they use genuine I'm a bit miffed.

 

A turbo to downpipe bolt has been snapped and not repaired. I paid £135 (hour and half) labour for the DP to be installed so I'm super annoyed that they just left the snapped bolt as it is.

 

One of the turbo manifold studs has snapped and not been repaired.

 

What should I do about this? I'm quite a shy person and don't really speak my mind when annoyed but I guess I've never experienced problems like this with a large amount of money being involved.

 

 

 

It's possible but unlikely that they bought the belts from Ford.  INA supply Volvo OE parts and this wouldn't worry me, although I would expect that parts from Volvo/Ford would have their logo on even if otherwise physically identical to INA belts.

 

The snapped bolts are a different story.  I can bet now that if challenged they will claim they were trying to save you money because they'd otherwise have charged you the labour to get the studs removed but to not even tell you suggests it's a poor attempt at a quick bodge.

 

If you are unconfident in raising this, try an email or letter.  It's good because it's an exact record of what you've said, the only downside is it will increase the time taken to resolve it.  You could politely mention that you've already shared the images of the poor workmanship on a website with thousands of members in order to get opinions on what you should do.

 

The fact you are in Sussex means I would suspect you took the car to Devil Developments.  If this is the case, I'm very surprised but on the other hand they are generally very highly regarded and I would be optimistic that you can get this sorted without too much bother.



#11
K3FUS

K3FUS
  • Forum User
  • 4149 posts
  • North Norfolk
  • keith

I’ll be frank, the snapped stud on the flange that the DP joins to should have been discussed, giving you the choice to pay for the labour to fix it (they do break and it’s not the garages fault).

 

The snapped/missing manifold bolt is also common, but not related to the job they have done (assuming it’s one in the head closest to the cambelt end which it appears to be). In fact my RS was the same, hence I know what a pain it can be to fix (turbo and manifold off and possibly the head) and expensive. They could have advised you of it, if they saw it, but this is not related to the work they did.



#12
cerihawk

cerihawk
  • Club Member
  • 69 posts
  • East Sussex
  • Ceri
  • Owns:PFL Mk2 ST-2

I’ll be frank, the snapped stud on the flange that the DP joins to should have been discussed, giving you the choice to pay for the labour to fix it (they do break and it’s not the garages fault).

 

The snapped/missing manifold bolt is also common, but not related to the job they have done (assuming it’s one in the head closest to the cambelt end which it appears to be). In fact my RS was the same, hence I know what a pain it can be to fix (turbo and manifold off and possibly the head) and expensive. They could have advised you of it, if they saw it, but this is not related to the work they did.

I got the block mod and downpipe installed at the same time from them. To my limited knowledge the manifold has to come off to get the head off. 


  • K3FUS likes this

#13
snowblind

snowblind
  • Club Member
  • 977 posts
  • Chris
  • Owns:ST225
With the downpipe removed theres plenty of thread for a nut to be welded on then wound out. Should be an easy job for the garage, not as if they'd have to drill it out?

#14
jonah406

jonah406
  • Club Member
  • 128 posts
  • Scott
  • Owns:Mk 3.5 ST3
Would the name of the garage sound like "slick bit" by any chance, wouldn't trust them with a barge pole

#15
cerihawk

cerihawk
  • Club Member
  • 69 posts
  • East Sussex
  • Ceri
  • Owns:PFL Mk2 ST-2

Would the name of the garage sound like "slick bit" by any chance, wouldn't trust them with a barge pole

Haha no it's not them. I went to a Ford/ST specialist. Have heard good things about my local "slick bit" to be fair.


  • jonah406 likes this




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users